FAQs

1. Do you offer free shipping?

Yes! We offer free shipping worldwide on all orders. No extra costs—just smooth, hassle-free delivery to your doorstep.

2. How long does it take to receive my order?

Delivery times depend on your location:

  • United States & Canada: 7–12 business days
  • Europe: 8–15 business days
  • Australia & New Zealand: 8–15 business days
  • Other International Locations: 10–20 business days

You will receive a tracking number via email once your order has been shipped.

3. What products do you sell?

We specialize in high-quality and stylish products such as:

  • Beach Bags & Organizers
  • Bag Accessories & Pendants
  • Utility Holders like hanging cup holders
    Our products are designed to combine functionality with fashion, perfect for any occasion!

4. Can I track my order?

Absolutely! Once your order ships, you’ll receive an email with your tracking number and a link to track your package. If you don’t receive this, please contact us at ARVINTRADE99@GMAIL.COM

5. What is your return policy?

We want you to love your purchase! If you are not completely satisfied, we offer a 30-day return policy. Here’s how it works:

  • Items must be unused and in their original condition.
  • The product must be in its original packaging.

To start a return, contact us at ARVINTRADE99@GMAIL.COM with your order number and reason for return.

6. What should I do if I receive a damaged or incorrect product?

We apologize for the inconvenience! If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at ARVINTRADE99@GMAIL.COM . Include your order number and photos of the item so we can resolve it quickly.

7. Can I cancel or modify my order after placing it?

Yes, but only if the order has not been processed yet. Please contact us within 12 hours of placing your order at ARVINTRADE99@GMAIL.COM . Once an order is processed and shipped, it cannot be changed or canceled.

8. How do I care for my products?

To ensure your products last as long as possible:

  • For leather items: Wipe clean with a damp cloth and store in a dry area.
  • For beach bags: Hand wash with mild soap and water; let air dry.
  • For bag accessories: Avoid heavy impact or exposure to extreme moisture.

Each product comes with care instructions for your convenience.

9. Do you offer discounts or promotions?

Yes, we frequently run special offers, discounts, and promotions! Sign up for our newsletter to stay updated on the latest deals and new arrivals.

10. How can I contact customer support?

We’re always happy to assist you! You can reach us via:

  • Email: [your support email]
  • Business Hours: Monday to Friday, 9 AM – 6 PM (Your Timezone)

We aim to respond to all inquiries within 24 hours.